Wedding Dress FAQs
1. Can I cancel my wedding dress order?
Once production has started, we cannot accept cancellations, as we have already begun sourcing materials and preparing the patterns for your dress.
We will confirm your estimated delivery date within five working days of ordering. If the confirmed timeframe is unsuitable, you may cancel for a full refund at that stage.
Click here for our cancellation and production terms.
2. Can I return my made-to-order wedding dress?
Made-to-order and made-to-measure wedding dresses are created specifically for your order, so we do not accept change-of-mind returns for these dresses.
Please check your measurements, design requirements and fabric choices before ordering. If there is a fault or a problem with your order, please contact us so we can assess it and help resolve the issue. Your statutory rights are not affected.
3. What if my wedding dress does not fit perfectly?
Your dress is made using the measurements provided or taken in the shop. Made-to-measure helps keep further alterations to a minimum, but an exact or perfect fit cannot be guaranteed.
Fit also depends on the dress design, fabric and any changes in your body measurements. Some final alterations may still be needed, so please allow time and budget for these.
We can take your measurements at our boutique in New Ash Green, Kent. If you order online, please follow our measurement guide carefully.
Click here for our measurement guide.
Click here for our alteration services and price list.
4. What if the colour is not as expected?
Colours can appear slightly different depending on screen settings and lighting. Our standard dress materials use ivory lace or detailing, with ivory, champagne or blush lining options, depending on the design.
If colour matching is important to you, we strongly recommend ordering fabric samples before purchasing. Please check the individual product description and confirm any special colour requirements with us before ordering.
Click here to order fabric and colour samples.
5. Can I request photos while my dress is being made?
We do not routinely provide progress photos during production. If we need to clarify a design detail, we will contact you directly.
Please confirm all measurements and design requirements before ordering. Changes during production may not be possible or may involve additional charges.
6. How long does a made-to-order wedding dress take?
Our standard production lead time is approximately three months, subject to material availability. If specific materials need to be sourced, it may take up to four months.
We will confirm your estimated delivery date within five working days of ordering. If this timeframe is unsuitable, you may cancel for a full refund at that stage.
If production exceeds four months, you may choose to cancel for a full refund or continue with the order and receive a 10% discount.
Please order early enough to allow for delivery and any final alterations.
7. Do you sell off-the-rack dresses as well as made-to-order dresses?
Yes. At colourYbridal, we offer both off-the-rack and made-to-order wedding dresses.
For a small additional fee, our made-to-measure option allows a suitable dress to be made to your height and body measurements, helping to reduce the amount of further alteration needed.
If your wedding is approaching, contact us to check which in-stock dresses or urgent order options may be suitable.
8. How much do your wedding dresses cost?
Our aim is simple: to offer beautiful, high-quality wedding dresses at the most affordable prices we can.
We specialise in brand-new dresses featuring the latest bridal styles. As we don’t carry big designer labels, you can enjoy beautiful designs without paying a designer-brand premium. A brand-new wedding dress may be more affordable than you expect—even if you’re considering a second-hand gown to stay within your budget.
Prices vary depending on the design, fabric and any custom requirements. Let us know your budget, and we’ll help you explore the options available.
9. What should I bring to a wedding dress appointment?
We recommend nude seamless underwear and, if you plan to wear them on your wedding day, a suitable bra or shapewear.
Bring any inspiration pictures and let us know your wedding date and budget. You are welcome to bring one to three trusted people to help you choose. Please avoid applying body tan before your appointment.
For an alteration fitting, please also bring your wedding shoes, as the heel height affects the hem length.
Click here for appointment details, booking fees and preparation tips.
Veils & Bridal Separates FAQs
1. What wedding veils and bridal separates do you offer?
We offer over 100 different wedding veil styles, alongside bridal tops, skirts, overskirts and detachable sleeves. You can choose from our existing designs or discuss a custom piece to complete your bridal look.
2. Can I visit your boutique to try them on?
Yes! You’re welcome to book an appointment at our boutique in New Ash Green, Kent. Bring your wedding dress with you so you can see how different veils and separates work with its colour, fabric and shape.
3. Can you help me match a veil or separates to a dress bought elsewhere?
Absolutely. Your dress doesn’t need to have been purchased from us. We’re happy to help you find a veil or separates to complement it.
If you cannot visit, send us clear photos of your dress, including any lace or embellishment details. We can suggest suitable options, although an exact colour or lace match cannot always be guaranteed.
4. Can you make a custom wedding veil?
Yes. We can customise the length, width, colour and number of tiers, as well as discuss edging and embellishment options. Whether you want a simple veil or something more detailed, contact us with your ideas.
5. How quickly can you make a custom veil?
Some simple plain-tulle veils, customised only in length and width, can be made and dispatched within 24 hours, subject to fabric availability and our workload.
More detailed designs, including lace or embellishments, take longer. If your wedding is coming up soon, contact us before ordering so we can confirm what is possible.
6. Do you offer next-day delivery for urgent veil orders?
UK next-day delivery can be arranged for suitable urgent orders. Please contact us first so we can confirm the production time and delivery option for your address.
Production and delivery are separate: dispatching your veil within 24 hours does not mean it will arrive within 24 hours of ordering.
7. Can I order fabric or colour samples before choosing my veil?
Yes. Fabric and colour samples are available to order through the relevant product listings. We recommend checking a sample alongside your dress, as colours can look different on screens and in different lighting.
8. Can bridal separates be customised?
Yes. Depending on the design, we can discuss custom sizing, length, fabric and other details for bridal tops, skirts, overskirts and detachable sleeves.
Send us your ideas or reference photos, and we’ll explain what we can make and provide a quote. When working from a reference image, the exact lace or fabric may not be available.
9. How long do custom bridal separates take?
The lead time depends on the item, design, fabric availability and work involved. We’ll confirm an estimated timescale before you order.
If you need something urgently, let us know your wedding date so we can check suitable ready-made options or whether a faster turnaround is possible.
10. How much do your veils and bridal separates cost?
Prices vary depending on the item, fabric, size and level of detail. Prices for existing designs are shown in our product listings, while custom pieces are quoted individually.
Tell us what you’re looking for and your budget, and we’ll help you explore suitable options.
11. Can I use bridal separates to create a second wedding look?
Yes! An overskirt, a different top or detachable sleeves can change the look of your outfit between the ceremony and reception. We can help you explore combinations that work with your dress and feel comfortable to wear.
12. Will my bridal separates need alterations?
Some pieces may need alterations to achieve your preferred fit, even when made to your measurements. Fit also depends on the design, fabric and any changes in your measurements.
Our in-house seamstress can advise on suitable adjustments and explain any additional costs.
Wedding Dress Alterations FAQs
1. Do you alter wedding dresses bought elsewhere?
Yes! You’re welcome to bring your wedding dress to us, even if you purchased it from another boutique or online. Our in-house seamstress will assess the fit, discuss your ideas and explain the alterations available.
2. What wedding dress alterations do you offer?
We can help with shortening the hem, adjusting the bust and waist, altering straps or sleeves, and adding a bustle. We can also discuss changes to the neckline, adding sleeves or other design adjustments.
What is possible depends on the dress’s fabric, construction and detailing. We’ll assess your dress before recommending any work.
3. When should I book my wedding dress alterations?
We recommend contacting us around three to four months before your wedding to arrange your alterations. This gives us time to plan the work and any fittings needed.
The timing of your first fitting and final adjustments will depend on your dress, the work required and your wedding date.
4. Can you help with urgent alterations?
Yes, with a minimum of 24 hours. Please contact us with your wedding date, details of the adjustments you need. We’ll check our availability and let you know what we can realistically complete.
Urgent alterations depend on the work involved and our existing bookings. Any additional urgent service fee will be explained before you proceed.
5. How much do wedding dress alterations cost?
The cost depends on the adjustments needed and the dress’s fabric, layers and detailing. For example, shortening a plain skirt usually involves less work than shortening one with several layers or a detailed lace hem.
We’ll assess your dress during your consultation and explain the price before you decide to proceed.
6. Is there a charge for an alterations consultation?
A £20 payment is required to book your alterations consultation. This will be deducted from your alteration cost if you proceed with us, or refunded if you decide not to proceed. The consultation itself is free.
7. What should I bring to my fitting?
Please bring your wedding dress, the shoes you plan to wear and any underwear or shapewear you will wear on the day. If you’re wearing an underskirt or other accessories that affect the fit, bring those too.
Your wedding shoes are especially important when we measure the hem length.
8. How many fittings will I need?
Normally, you’ll need two fittings. At your first fitting, we’ll take the necessary measurements and discuss the alterations required. At your second fitting, we aim to have your dress ready and fitting beautifully.
If any further adjustments are needed, we’ll arrange an additional fitting to make sure everything fits comfortably and you’re happy with the result.
9. Can you make my wedding dress smaller or larger?
Often, yes, but the amount a dress can be adjusted depends on its construction, seam allowance, fabric and detailing.
Making a dress larger can be more limited. In some cases, a corset-back conversion or another adjustment may help. We’ll need to examine your dress to advise on the best option.
10. Can you add sleeves or change the design of my dress?
We can discuss adding sleeves, adjusting a neckline or making other design changes. These depend on the structure of your dress and the availability of suitable materials.
We’ll explain what is achievable and whether the changes will affect the dress’s fit or support. An exact match to existing lace or fabric cannot always be guaranteed.
11. Can you add a bustle to my wedding dress?
Yes, where the dress’s design allows it. A bustle lifts and secures the train, making it easier to move around during your reception.
We’ll recommend a suitable option for your dress and show you how to fasten it. It can be helpful to bring someone to your final fitting who will assist you on the day.
12. What if my measurements change after my fitting?
Please let us know as soon as possible. Changes in body measurements can affect the fit and may mean further alterations are needed.
Depending on the timing and work involved, additional charges may apply. We’ll discuss these with you before carrying out any further work.
13. Do you alter bridesmaid dresses and bridal separates too?
Yes. We also offer alterations for bridesmaid dresses and bridal separates, including tops, skirts and overskirts.
Contact us with details of the item and the adjustments you need, and we’ll advise on the next step.
14. How do I book an alterations consultation?
Book an alterations consultation through our website, or contact us if you need help finding a suitable appointment.
Please include your wedding date and a brief description of the work you need. Your consultation will take place at our boutique in New Ash Green, Kent.