Return Policy for Veils and Separates
 

We want our clients to be thrilled with their purchases and we understand purchasing online can be challenging sometimes. For a smoother buying experience, the key parts of our return policy are listed below:

All returns/exchanges must be made within 14 days of receipt, provided the items are still in "as new" condition, i.e., with no hair traces or damage.

Will be subject to a 10% restocking fee.

 

The following items cannot be returned or exchanged:

    • Custom or personalized orders.

    • Colour not as expected is not acceptable as a return reason for personalized items.

    • Damaged items.

 

Returns for repeat / 2nd purchases are not accepted.

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Postage is not included in the refund unless the item is faulty.​

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Terms & Conditions: Returns, Cancellations, and Production for Dresses

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1. Order Cancellations

Once an order for a custom gown is placed, we immediately begin sourcing premium materials and drafting your unique patterns. Consequently, we are unable to accept cancellations once the production process has been initiated.

2. Return Policy

• Custom-Made Gowns: Every dress is tailored specifically to the measurements provided. Because these garments are uniquely customized, all sales are final and we do not accept returns.

• Off-the-Rack / Ready-to-Wear: All off-the-rack items are thoroughly inspected for quality before leaving our premises. Once these items have left the house, we cannot accept returns or exchanges. We encourage a full inspection at the time of purchase or delivery.

3. Fit and Alterations

While custom dresses are crafted to your submitted measurements, please note that every body shape is unique. Minor local alterations are a standard and expected part of the bridal process to achieve a perfect fit. We recommend accounting for the time and cost of local tailoring in your planning.

4. Color Accuracy and Samples

Colors may vary slightly due to digital screen settings and lighting.

• Standard Materials: Dresses feature standard ivory lace/detail with your choice of Ivory, Champagne, or Blush bridal lining.

• Policy: Color variation is not considered a manufacturing fault.

• Recommendation: We strongly suggest ordering fabric swatches (available for a small fee) prior to placing your order if color precision is a priority.

5. Production Updates

To maintain our production schedule, we do not provide progress photos during manufacturing.

• If clarification is required regarding your design, we will contact you directly.

• Please ensure all details are finalized before ordering; mid-production changes may not be possible or may incur additional fees.

6. Lead Times and Delays

• Standard Lead Time: Approximately 3 months, subject to material availability.

• Extended Lead Time: Up to 4 months if specific materials must be sourced.

• Confirmation: We will confirm your estimated delivery date within 5 working days. If this timeline is unsuitable, you may request a full refund at that stage.

Delayed Production Protection: If production exceeds the 4-month maximum, we offer the choice of:

1. A full cancellation and 100% refund.

2. A 10% discount as compensation for the delay.

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Note: We strongly advise ordering as early as possible to allow sufficient time for production, shipping, and final local fittings.